Position: Operations Director
Steepletown Neighborhood Services is a non-profit organization located within the urban core of Grand Rapids’ West Side. Steepletown’s primary purpose is to develop the skills and opportunities for a specific group of young adults who are often left out of the current economy due to experiencing significant barriers. In fact, Talent 2025 estimates that about 6.2% of young adults, ages 20-24, are neither in the workforce nor enrolled in education. Steepletown’s efforts are grounded in innovative, best practices and effective collaborations with the goal of supporting these individuals’ efforts to address barriers and maintain long-term employment. Steepletown’s growth now depends on adding an Operations Director to the team. Salary range is $47,000-$52,000; benefits included: 100% healthcare and dental; Steepletown participates in a defined contribution plan of the Michigan Catholic Conference for retirement; short- and long-term disability.
Send Resume and Cover Letter to firstname.lastname@example.org; deadline to apply is April 26.
Nature of Work: The Operations Director is a participative manager and will lead and develop an internal team to support the following areas: finance, business planning and budgeting, human resources, and administration. The Director of Operations plays a critical role in partnering with the senior leadership team in strategic decision making, program oversight and operations as Steepletown continues to enhance its quality programming and build capacity.
Reporting Relationships: The Operations Director reports to the Executive Director
Direct Staff Supervised: Oversee and provide support to the management team, and oversee the staff directly involved in the day-to-day operations of the Steepletown Center, including the Bookkeeper, Workforce Development Director, Preschool Director, and Kitchen Sage Co-Directors.
Other Key Relationships: The Operations Director will also interact with and develop relationships with Steepletown Staff, community partners, and volunteers.
Examples of Work:
Human Resources Management
- Oversee the recruiting and hiring process of all new staff; establish and manage a comprehensive training program to educate employees regarding staff tools, policies and procedures.
- Oversee staff evaluations, including consulting with supervisors in creating staff professional development plans and corrective action plans as needed.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
- Address HR matters, including but not limited to compensation and benefits, staff or participant complaints, etc.
- Write annual staff contracts in consultation with the Executive Director and Business Manager.
- Oversee administrative functions as well as facilities to ensure efficient and consistent operations as the organization scales.
- Implement a robust contracts management and financial management/reporting system; ensure that the contract billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements.
- Update and implement all necessary business policies and accounting practices; improve the finance department’s overall policy and procedure manual.
- Effectively communicate and present the critical financial matters to the board of directors.
- Ensure compliance with applicable laws.
- Implement best practices and ensure accountability.
- Ensure the timely collection of data against predetermined metrics, assist in the development of new measures as necessary, and help monitor program outcomes through the analysis of these metrics.
- Meet monthly with Management Team to update and review organization metrics/dashboard.
- Create quarterly and annual reports.
- Maintain and update lease agreements with each Steepletown Center tenant.
- Update the building policy manual as needed; provides building use and safety orientation to any new staff or tenant(s).
- Oversee the cleanliness and safety of the building by supervising the part-time cleaning staff, contracting with outside vendors and ordering supplies as needed. In addition, assures that any maintenance or repair needs are addressed in a timely manner.
- Maintain the building calendar to include follow up with special requests for use of the building.
- Oversee the distribution of building keys and activation code for EPS.
- Acquire, distribute and store supplies.
- Assure that policies and procedures for volunteer involvement at Steepletown are updated and implemented.
- Meet with prospective volunteers to complete the initial application process.
- Recruit, train, and retain volunteers.
- Coordinate volunteer appreciation programs.
Required Knowledge, Skills and Attributes:
- Bachelor’s degree from an accredited college or university in business administration, non-profit public administration, or other relevant field and/or a minimum of five years management experience.
- Background in Data & Evaluation is preferred.
- Commitment to and knowledge of Steepletown’s mission and core values.
- Working knowledge of the theory and practice of non-profit administration.
- Interpersonal skills and ability to participate in and work to build a collaborative team.
- Oral and written communication skills required to maintain positive and effective working relationships with staff, volunteers, and community partners.
- Ability to follow direction and take initiative with exceptional time management and organizational skills.
- Ability to interact positively and objectively, and communicate effectively with community members from widely diverse cultural and socio-economic backgrounds.
- Proficient in Microsoft Office™ program applications, e-mail and Internet research.
- Ability to prepare clear, concise, and complete reports.
Standard Physical Requirements:
Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audiological appliances; and devices to increase mobility.
Desirable Knowledge, Skills and Abilities:
Completion of significant coursework required for, or possession of a Master’s Degree in non-profit administration, business administration, social work, or other relevant field or significant course work toward such degree.